---
title: iOPEX at ServiceNow Knowledge 2025
description: Join the leading AI innovators for an evening of exceptional cuisine and unfiltered conversation about the future of Agentic AI. Meet iOPEX at ServiceNow's Knowledge 2025.
image: https://resources.iopex.com/hubfs/ServiceNow%202025.png
---
[](https://www.iopex.com/)
[](https://www.iopex.com/)
# iOPEX at ServiceNow KNOWLEDGE25
Curious about the insights and innovations we brought to Knowledge 2025?
Fill out this form and explore how Agentic AI is transforming enterprise operations.
May 6-8, 2025
Booth #4519, The Venetian, Las Vegas
## iOPEX at ServiceNow KNOWLEDGE25
Curious about the insights and innovations we brought to Knowledge 2025?
Fill out this form and explore how Agentic AI is transforming enterprise operations.
May 6-8, 2025
The Venetian, Las Vegas
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Trusted by leading brands
Trusted by leading brands
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As Gold Sponsors at Knowledge 2025, iOPEX showcased working Agentic AI solutions that extend ServiceNow's capabilities. We featured live demonstrations of AI agents handling complex workflows and support cases.
## Highlights from Our Theater & Roundtables
Theater Session
### AI-Augmented Workflows
Video player - thumb - Click to play video
Speaker: Prakash Kota
11:30 AM PDT; May 08, 2025
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## Knowledge Exchange Session
### Enhancing Customer Support with AI-Driven Virtual Agents and NLU
See the real difference between chatbots that frustrate users and virtual agents that actually resolve issues. We'll demonstrate the specific Natural Language Understanding (NLU) techniques that make this possible. Discover best practices for designing conversational AI interfaces, training NLU models, and integrating AI-driven virtual agents to automate routine inquiries, freeing human agents to focus on complex issues.
---
12:30 PM PDT; May 06, 2025 | 01:00 PM PDT; May 07, 2025
As Gold Sponsors at Knowledge 2025, iOPEX showcased working Agentic AI solutions that extend ServiceNow's capabilities. We featured live demonstrations of AI agents handling complex workflows and support cases.
### Highlights from Our Theater & Roundtables
Theater Session
### AI-Augmented Workflows
We're skipping the hype to show exactly how our clients are using AI agents to handle workflows that previously required constant human intervention. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks, and enhance cross-functional collaboration.
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Speaker: Prakash Kota
11:30 AM PDT; May 08, 2025
---
Knowledge Exchange Session
### Enhancing Customer Support with AI-Driven Virtual Agents and NLU
See the real difference between chatbots that frustrate users and virtual agents that actually resolve issues. We'll demonstrate the specific Natural Language Understanding (NLU) techniques that make this possible. Discover best practices for designing conversational AI interfaces, training NLU models, and integrating AI-driven virtual agents to automate routine inquiries, freeing human agents to focus on complex issues.
---
12:30 PM PDT; May 06, 2025
01:00 PM PDT; May 07, 2025
---
## One-on-One Session
Knowledge 2025 will be filled with promising AI use cases and developments. Come see what we've already built for your ServiceNow ecosystem. Visit our booth or schedule a private meeting with our experts to map out how AI-driven ServiceNow solutions can address your specific operational challenges.
[Book an Exclusive 15-minute Session](https://calendly.com/iopex-marketing/meet-us-knowledge-2025/?month=2025-05)
## One-on-One Session
Knowledge 2025 will be filled with promising AI use cases and developments. Come see what we've already built for your ServiceNow ecosystem. Visit our booth or schedule a private meeting with our experts to map out how AI-driven ServiceNow solutions can address your specific operational challenges.
[Book a 15-minute exclusive session](https://calendly.com/iopex-marketing/meet-us-knowledge-2025/?month=2025-05)
---
### Our Speakers @KNOWLEDGE25
### Prakash Kota
[](https://www.linkedin.com/in/prakashkota/)
Chief Information Officer, UKG
A highly experienced and recognized IT leader, Prakash Kota drives strategic technology initiatives at UKG, transforming enterprise capabilities and enhancing operational excellence. His leadership in cloud innovation, digital infrastructure, and AI-driven workflows has consistently delivered substantial business impact.
Prakash offers valuable insights into scaling technology strategies while ensuring seamless business continuity amidst rapid industry evolution.
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With 33 years in telecommunications and enterprise technology, Sanjay Mewada specializes in bringing innovative technologies to market. At Knowledge 2025, he will address the strategic business considerations when implementing AI and automation solutions, focusing on practical approaches that deliver measurable outcomes without disrupting existing operations.
### Sanjay Mewada
[](https://www.linkedin.com/in/sanjay-mewada/)
CGO, iOPEX Technologies
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### Our Speakers @KNOWLEDGE25
### Shiva Ramani
CEO, iOPEX Technologies
Shiva Ramani, Founder & CEO of iOPEX Technologies, leads iOPEX’s mission to drive agile, AI-driven transformations that elevate enterprise efficiency and empower our clients to deliver exceptional end-user experiences. Under his leadership, iOPEX has become a trusted partner for Fortune 500 companies, known for harnessing AI, automation, and cybersecurity to optimize operations across the U.S., and Europe.
At Knowledge 2025, Shiva will discuss Agentic AI, the practical realities of human-AI collaboration and how organizations can navigate the transition to AI-augmented workflows.
### Prakash Kota
Chief Information Officer, UKG
A highly experienced and recognized IT leader, Prakash Kota drives strategic technology initiatives at UKG, transforming enterprise capabilities and enhancing operational excellence. His leadership in cloud innovation, digital infrastructure, and AI-driven workflows has consistently delivered substantial business impact.
Prakash offers valuable insights into scaling technology strategies while ensuring seamless business continuity amidst rapid industry evolution.
### Sanjay Mewada
Chief Growth Officer, iOPEX Technologies
With 33 years in telecommunications and enterprise technology, Sanjay Mewada specializes in bringing innovative technologies to market. At Knowledge 2025, he will address the strategic business considerations when implementing AI and automation solutions, focusing on practical approaches that deliver measurable outcomes without disrupting existing operations.
## Capturing the Energy of Knowledge 2025
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## Missed us at KNOWLEDGE25?
Curious about the insights, conversations, and innovations we brought to Knowledge 2025?
[Let's Connect](https://resources.iopex.com/knowledge-25#sign-up)
## Missed us at KNOWLEDGE25?
Curious about the insights, conversations, and innovations we brought to Knowledge 2025?
[Let's Connect](https://resources.iopex.com/knowledge-25#sign-up-form)
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iOPEX Technologies, 2025
iOPEX Technologies, 2025