Meet iOPEX at
ServiceNow KNOWLEDGE25

 

Explore how Agentic AI and intelligent automation can help your business maximize potential, enhance investments, and ensure seamless transitions.

  May 6-8, 2025

  Booth #4519, The Venetian, Las Vegas

Meet iOPEX at ServiceNow KNOWLEDGE25

 

Explore how Agentic AI and intelligent automation can help your business maximize potential, enhance investments, and ensure seamless transitions.

  May 6-8, 2025

  The Venetian, Las Vegas


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As Gold Sponsors at Knowledge 2025, iOPEX will be showcasing working Agentic AI solutions that extend ServiceNow's capabilities. Our booth will feature live demonstrations of AI agents handling complex workflows and support cases.

Showstopper Sessions

Theater Session

AI-Augmented Workflows

We're skipping the hype to show exactly how our clients are using AI agents to handle workflows that previously required constant human intervention. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks, and enhance cross-functional collaboration.


Speaker: Prakash Kota

11:30 AM PDT;  May 08, 2025 

Theater Session

Knowledge Exchange Session

Knowledge Exchange Session

Enhancing Customer Support with AI-Driven Virtual Agents and NLU

See the real difference between chatbots that frustrate users and virtual agents that actually resolve issues. We'll demonstrate the specific Natural Language Understanding (NLU)  techniques that make this possible. Discover best practices for designing conversational AI interfaces, training NLU models, and integrating AI-driven virtual agents to automate routine inquiries, freeing human agents to focus on complex issues.


12:30 PM PDT;   May 06, 2025   |   01:00 PM PDT;   May 07, 2025

As Gold Sponsors at Knowledge 2025, iOPEX will be showcasing working Agentic AI solutions that extend ServiceNow's capabilities. Our booth will feature live demonstrations of AI agents handling complex workflows and support cases.

Showstopper Sessions

Theater Session

Theater Session

AI-Augmented Workflows

We're skipping the hype to show exactly how our clients are using AI agents to handle workflows that previously required constant human intervention. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks, and enhance cross-functional collaboration.


Speaker: Prakash Kota

11:30 AM PDT;  May 08, 2025 


Knowledge Exchange Session

Knowledge Exchange Session

Enhancing Customer Support with AI-Driven Virtual Agents and NLU

See the real difference between chatbots that frustrate users and virtual agents that actually resolve issues. We'll demonstrate the specific Natural Language Understanding (NLU)  techniques that make this possible. Discover best practices for designing conversational AI interfaces, training NLU models, and integrating AI-driven virtual agents to automate routine inquiries, freeing human agents to focus on complex issues.


12:30 PM PDT;  May 06, 2025
01:00 PM PDT;   May 07, 2025


 One-on-One Session

Knowledge 2025 will be filled with promising AI use cases and developments. Come see what we've already built for your ServiceNow ecosystem. Visit our booth or schedule a private meeting with our experts to map out how AI-driven ServiceNow solutions can address your specific operational challenges.

 One-on-One Session

Knowledge 2025 will be filled with promising AI use cases and developments. Come see what we've already built for your ServiceNow ecosystem. Visit our booth or schedule a private meeting with our experts to map out how AI-driven ServiceNow solutions can address your specific operational challenges.


Meet Our Speakers

Shiva Ramani, Founder & CEO of iOPEX Technologies, leads iOPEX’s mission to drive agile, AI-driven transformations that elevate enterprise efficiency and empower our clients to deliver exceptional end-user experiences. Under his leadership, iOPEX has become a trusted partner for Fortune 500 companies, known for harnessing AI, automation, and cybersecurity to optimize operations across the U.S., and Europe. 

At Knowledge 2025, Shiva will discuss Agentic AI, the practical realities of human-AI collaboration and how organizations can navigate the transition to AI-augmented workflows.

Shiva Ramani-1

Shiva Ramani

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CEO, iOPEX Technologies


Prakash Kota

Prakash Kota

6758bdae334ae97cd0be130b_LinkedinFilled

Chief Information Officer, UKG

A highly experienced and recognized IT leader, Prakash Kota drives strategic technology initiatives at UKG, transforming enterprise capabilities and enhancing operational excellence. His leadership in cloud innovation, digital infrastructure, and AI-driven workflows has consistently delivered substantial business impact.

Prakash offers valuable insights into scaling technology strategies while ensuring seamless business continuity amidst rapid industry evolution.


With 33 years in telecommunications and enterprise technology, Sanjay Mewada specializes in bringing innovative technologies to market. At Knowledge 2025, he will address the strategic business considerations when implementing AI and automation solutions, focusing on practical approaches that deliver measurable outcomes without disrupting existing operations.

Sanjay Mewada

Sanjay Mewada

6758bdae334ae97cd0be130b_LinkedinFilled

CGO, iOPEX Technologies


Meet Our
Speakers

Shiva Ramani-1

Shiva Ramani  

CEO, iOPEX Technologies

Shiva Ramani, Founder & CEO of iOPEX Technologies, leads iOPEX’s mission to drive agile, AI-driven transformations that elevate enterprise efficiency and empower our clients to deliver exceptional end-user experiences. Under his leadership, iOPEX has become a trusted partner for Fortune 500 companies, known for harnessing AI, automation, and cybersecurity to optimize operations across the U.S., and Europe. 

At Knowledge 2025, Shiva will discuss Agentic AI, the practical realities of human-AI collaboration and how organizations can navigate the transition to AI-augmented workflows.

Prakash Kota

Prakash Kota  

Chief Information Officer, UKG

A highly experienced and recognized IT leader, Prakash Kota drives strategic technology initiatives at UKG, transforming enterprise capabilities and enhancing operational excellence. His leadership in cloud innovation, digital infrastructure, and AI-driven workflows has consistently delivered substantial business impact.

Prakash offers valuable insights into scaling technology strategies while ensuring seamless business continuity amidst rapid industry evolution.

Sanjay Mewada

Sanjay Mewada   

Chief Growth Officer, iOPEX Technologies

With 33 years in telecommunications and enterprise technology, Sanjay Mewada specializes in bringing innovative technologies to market. At Knowledge 2025, he will address the strategic business considerations when implementing AI and automation solutions, focusing on practical approaches that deliver measurable outcomes without disrupting existing operations.

An Evening Beyond the Expo Floor

We're hosting an invite-only dinner where conversations happen without slides or demos. Join the leading AI innovators for an evening of exceptional cuisine and unfiltered conversation about the future of Agentic AI.

An Evening Beyond the Expo Floor

We're hosting an invite-only dinner where conversations happen without slides or demos. Join the leading AI innovators for an evening of exceptional cuisine and unfiltered conversation about the future of Agentic AI.