Trusted by leading brands
Trusted by leading brands
As Gold Sponsors at Knowledge 2025, iOPEX will be showcasing working Agentic AI solutions that extend ServiceNow's capabilities. Our booth will feature live demonstrations of AI agents handling complex workflows and support cases.
Showstopper Sessions
Theater Session
AI-Augmented Workflows
We're skipping the hype to show exactly how our clients are using AI agents to handle workflows that previously required constant human intervention. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks, and enhance cross-functional collaboration.
11:30 AM PDT; May 08, 2025
Knowledge Exchange Session
Enhancing Customer Support with AI-Driven Virtual Agents and NLU
See the real difference between chatbots that frustrate users and virtual agents that actually resolve issues. We'll demonstrate the specific Natural Language Understanding (NLU) techniques that make this possible. Discover best practices for designing conversational AI interfaces, training NLU models, and integrating AI-driven virtual agents to automate routine inquiries, freeing human agents to focus on complex issues.
12:30 PM PDT; May 06, 2025 | 01:00 PM PDT; May 07, 2025
As Gold Sponsors at Knowledge 2025, iOPEX will be showcasing working Agentic AI solutions that extend ServiceNow's capabilities. Our booth will feature live demonstrations of AI agents handling complex workflows and support cases.
Showstopper Sessions
Theater Session
AI-Augmented Workflows
We're skipping the hype to show exactly how our clients are using AI agents to handle workflows that previously required constant human intervention. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks, and enhance cross-functional collaboration.
11:30 AM PDT; May 08, 2025
Knowledge Exchange Session
Enhancing Customer Support with AI-Driven Virtual Agents and NLU
See the real difference between chatbots that frustrate users and virtual agents that actually resolve issues. We'll demonstrate the specific Natural Language Understanding (NLU) techniques that make this possible. Discover best practices for designing conversational AI interfaces, training NLU models, and integrating AI-driven virtual agents to automate routine inquiries, freeing human agents to focus on complex issues.
12:30 PM PDT; May 06, 2025
01:00 PM PDT; May 07, 2025
One-on-One Session
Knowledge 2025 will be filled with promising AI use cases and developments. Come see what we've already built for your ServiceNow ecosystem. Visit our booth or schedule a private meeting with our experts to map out how AI-driven ServiceNow solutions can address your specific operational challenges.
One-on-One Session
Knowledge 2025 will be filled with promising AI use cases and developments. Come see what we've already built for your ServiceNow ecosystem. Visit our booth or schedule a private meeting with our experts to map out how AI-driven ServiceNow solutions can address your specific operational challenges.
Meet Our Speakers
Shiva Ramani, Founder & CEO of iOPEX Technologies, leads iOPEX’s mission to drive agile, AI-driven transformations that elevate enterprise efficiency and empower our clients to deliver exceptional end-user experiences. Under his leadership, iOPEX has become a trusted partner for Fortune 500 companies, known for harnessing AI, automation, and cybersecurity to optimize operations across the U.S., and Europe.
At Knowledge 2025, Shiva will discuss Agentic AI, the practical realities of human-AI collaboration and how organizations can navigate the transition to AI-augmented workflows.
Shiva Ramani
CEO, iOPEX Technologies
Alex Bell
Business Service CIO, BT Group
As Business Service CIO at BT Group, Alex Bell directs strategic IT initiatives that enhance service delivery for enterprise customers. His work with ServiceNow, Dynatrace, and AI-driven automation has delivered over £50M+ in business value.
Alex brings practical insights into implementing enterprise-scale automation while maintaining service continuity during periods of rapid technological change.
With 33 years in telecommunications and enterprise technology, Sanjay Mewada specializes in bringing innovative technologies to market. At Knowledge 2025, he will address the strategic business considerations when implementing AI and automation solutions, focusing on practical approaches that deliver measurable outcomes without disrupting existing operations.
Sanjay Mewada
CGO, iOPEX Technologies
Meet Our
Speakers
Shiva Ramani, Founder & CEO of iOPEX Technologies, leads iOPEX’s mission to drive agile, AI-driven transformations that elevate enterprise efficiency and empower our clients to deliver exceptional end-user experiences. Under his leadership, iOPEX has become a trusted partner for Fortune 500 companies, known for harnessing AI, automation, and cybersecurity to optimize operations across the U.S., and Europe.
At Knowledge 2025, Shiva will discuss Agentic AI, the practical realities of human-AI collaboration and how organizations can navigate the transition to AI-augmented workflows.
As Business Service CIO at BT Group, Alex Bell directs strategic IT initiatives that enhance service delivery for enterprise customers. His work with ServiceNow, Dynatrace, and AI-driven automation has delivered over £50M+ in business value.
Alex brings practical insights into implementing enterprise-scale automation while maintaining service continuity during periods of rapid technological change
With 33 years in telecommunications and enterprise technology, Sanjay Mewada specializes in bringing innovative technologies to market. At Knowledge 2025, he will address the strategic business considerations when implementing AI and automation solutions, focusing on practical approaches that deliver measurable outcomes without disrupting existing operations.
An Evening Beyond the Expo Floor
We're hosting an invite-only dinner where conversations happen without slides or demos. Join the leading AI innovators for an evening of exceptional cuisine and unfiltered conversation about the future of Agentic AI.
An Evening Beyond the Expo Floor
We're hosting an invite-only dinner where conversations happen without slides or demos. Join the leading AI innovators for an evening of exceptional cuisine and unfiltered conversation about the future of Agentic AI.